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Hardware maintenance refers to the regular servicing and upkeep of computer equipment and other electronic devices. This includes cleaning, replacing parts, and making sure that the equipment is operating correctly. Proper maintenance can help prolong the life of your equipment and prevent expensive repairs or replacements down the line.
Third-party maintenance (TPM) is a type of service provided by an independent company specializing in IT hardware maintenance. TPM can be an attractive option for businesses that want to save money on their maintenance costs, as it is often much cheaper than using the services of the original equipment manufacturer (OEM).
Since 1997 we've been passionate about doing what's best for our clients, working with only the top certified technicians in your market.
Executive oversight on every service ticket, from beginning to end. Direct dispatch to field service and L3 engineers delivers industry leading response times.
Executive oversight on every service ticket, from beginning to end. Direct dispatch to field service and L3 engineers delivers industry leading response times.
Equipment maintenance is a term used to describe the various support services provided to optimize and repair server, network and storage equipment. This helps keep the equipment in good working condition and prevent costly repairs or replacements down the line. These services may include contract maintenance, installation, hourly technical consultations, and spare parts. Technical support, high-level engineering technicians, field engineers, on-site technical resources and spare parts are usually included.
Maintenance or hardware support can be compared to an insurance policy or warranty on your car. When you have a car warranty, you no longer worry about how much maintenance and repairs will cost. Instead, you can turn the problem over to specialists with resources you hardly have in-house, and they’ll take care of it. A hardware maintenance contract for your servers, storage systems and network devices is similar and ensures that you can spend less time worrying about downtime and how much repairs will cost. Equipment is often supplied under a maintenance contract to ensure that support is available when it is needed. Equipment maintenance support can be provided by the manufacturer (OEM) or third-party maintenance providers (TPM).
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Third-party maintenance providers typically offer services such as online or telephone technical support; server, network, storage or data center hardware replacement or repair; on-site engineering assistance; operational support; equipment maintenance, etc. So what’s the difference between the equipment maintenance you can get from the original equipment manufacturer (OEM) and the maintenance you can get from a third-party service provider (TPM)?
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