IT Hardware Maintenance

Hardware maintenance refers to the regular servicing and upkeep of computer equipment and other electronic devices. This includes cleaning, replacing parts, and making sure that the equipment is operating correctly. Proper maintenance can help prolong the life of your equipment and prevent expensive repairs or replacements down the line.


Third-party maintenance (TPM) is a type of service provided by an independent company specializing in IT hardware maintenance. TPM can be an attractive option for businesses that want to save money on their maintenance costs, as it is often much cheaper than using the services of the original equipment manufacturer (OEM).

Our People

Since 1997 we've been passionate about doing what's best for our clients, working with only the top certified technicians in your market.

Our Process

Executive oversight on every service ticket, from beginning to end. Direct dispatch to field service and L3 engineers delivers industry leading response times.

Our Technology

Executive oversight on every service ticket, from beginning to end. Direct dispatch to field service and L3 engineers delivers industry leading response times.

Manufacturers Supported

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What is Hardware Maintenance?

Equipment maintenance is a term used to describe the various support services provided to optimize and repair server, network and storage equipment. This helps keep the equipment in good working condition and prevent costly repairs or replacements down the line. These services may include contract maintenance, installation, hourly technical consultations, and spare parts. Technical support, high-level engineering technicians, field engineers, on-site technical resources and spare parts are usually included.

Importance of Hardware Maintenance

Maintenance or hardware support can be compared to an insurance policy or warranty on your car. When you have a car warranty, you no longer worry about how much maintenance and repairs will cost. Instead, you can turn the problem over to specialists with resources you hardly have in-house, and they’ll take care of it. A hardware maintenance contract for your servers, storage systems and network devices is similar and ensures that you can spend less time worrying about downtime and how much repairs will cost. Equipment is often supplied under a maintenance contract to ensure that support is available when it is needed. Equipment maintenance support can be provided by the manufacturer (OEM) or third-party maintenance providers (TPM).


We are passionate about delivering a seamless service experience.


We approach each client engagement as a long-term partnership, not just a transaction.


Exceptional service since 1997. We're here to stay.


Save up to 70% annually on your maintenance contracts.

So What is Third-Party Maintenance?

Third-party maintenance providers typically offer services such as online or telephone technical support; server, network, storage or data center hardware replacement or repair; on-site engineering assistance; operational support; equipment maintenance, etc. So what’s the difference between the equipment maintenance you can get from the original equipment manufacturer (OEM) and the maintenance you can get from a third-party service provider (TPM)?

OEM Hardware Maintenance VS TPM Hardware Maintenance

There are several key differences between OEM and TPM hardware maintenance services. 
  1. With TPM, you’re not locked into a single vendor for service and support. You have the freedom to choose the provider that best meets your needs. 
  2. TPM providers typically offer more comprehensive coverage than OEMs. For example, while an OEM might only provide replacement of defective parts, a TPM would also include on-site engineering assistance, operational support, and other services. 
  3. TPM providers often have a global reach, so you can get the support you need no matter where you are located. And lastly, TPM providers tend to be more cost-effective than OEMs since they don’t have the same overheads and marketing costs.
For IT hardware maintenance, you have two main options: original equipment manufacturer (OEM) support or third-party maintenance (TPM). Each has its advantages and disadvantages, so choosing the right one for your needs is important.  OEM hardware maintenance is provided by the company that manufactured your equipment. The main advantage of OEM support is that you’re dealing with the same company that made the equipment, so they should be intimately familiar with it. The downside is that OEMs can be more expensive than TPMs, and you’re usually locked into using their services for the duration of your contract. 
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